On rare occasions, erroneous price or availability listings may appear on our website or independently operated affiliate sites. While we apologize for the inconvenience such an error may cause, Prime Auto Accessories reserves the right to correct inaccuracies at any time, with or without notice, and update any related orders.
Please be advised that when customers place an order, the credit card they provide will be charged immediately and not when the order is shipped out. This is because many of our products are build-to-order and therefore we need to receive payment in order to prevent loss from an order cancellation mid-build.
Certain manufacturers stipulate a Minimum Advertised Pricing policy. This prevents us from pricing these products any lower than what you see on the website. If we were to discount these products, our customers would no longer be protected by the manufacturer’s warranty on these products. We would also lose our status as authorized retailers. If you see a MAP product advertised for lower on another website, that retailer is not authorized to sell that product and you will not receive the manufacturer’s warranty when you purchase from them.
Almost all of the products Prime Auto Accessories sells are manufactured in the United States. Because we are so reliant on US manufacturers, we are also vulnerable to fluctuations in the currency exchange rate. This is why you will sometimes see sudden changes in price on the website.
Due to the volatility of the Canadian dollar, we might not be able to update all prices right away. When this happens, we may need to charge you additional money in order to complete an order that you placed (otherwise, we will be losing money on the order). The additional charges will only cover the cost of the product (we will not be making a profit on the sale). If you do not wish to pay the differences, we can cancel the order with no questions asked. You will be refunded to your original method of payment.
Keep in mind that despite the currency fluctuations, you are still paying a lower price than if you order directly from the US.
Price Match Guarantee
We are proud of the fact that we have the lowest prices on the market. To back this guarantee we have created a price match guarantee for certain products where the Price Match badge is present. To be eligible for a price match, customers need to contact us via email at firstname.lastname@example.org or by calling us at 855 223-9167. In order to be eligible for the Prime Auto Accessories price match guarantee, customers will need to inform us of two things. First, the item in question for price match must be the same brand/product/model/finish etc. Customers must also provide us with a valid URL link of the product that you are requesting a price match for.
Processing customer orders at the lower match price is done at the discretion of Prime Auto Accessories and is subject to evaluation using the terms and conditions below. Any price being matched must factor in both the item price and any shipping and handling fees. The retailer being matched with must be an authorized retailer. We will not price match with unauthorized retailers (since we have no way to verify their credibility) nor wholesalers. We will not match rebate and liquidation prices as well as auction and marketplace sites (such as eBay, Amazon, Craigslist, Kijiji, etc.). We also cannot match coupons, promotional offers, employee discounts and membership club stores. Price match discounts cannot be combined with Prime Auto Accessories promotional offers. We cannot price match items that are protected by a minimum advertised pricing policy (doing so would violate your warranty and result in us losing our authorized retailer status). We also reserve the right to not perform a price match against any erroneous price listing. Please note that as a Canadian retailer we only price match the final price against other Canadian retailers and the product being price matched must be in stock with the competing Canadian business. This is due to ambiguous customs, duties, shipping, and currency conversion fees that cannot be accounted for properly when evaluating an American website.